Incident Management

Incident Management

Our Objective

Ability Track will comply with the National Disability Insurance Scheme
(Incident Management and Reportable Incidents) Rules 2018.

It is our objective to maintain an incident management system that covers incidents that consist of acts, omissions, events or circumstances that:

occur in connection with the provision of supports or services to a person with a disability

has, or could have caused harm to a person with a disability.

We seek to:

minimise risk and prevent future incidents through the development of appropriate participant-centred plans, staff training, assessment and review

ensure that there is immediate management of an incident, accident or emergency and that each of these events is prioritised, managed and investigated appropriately

identify opportunities to improve participant support quality by ensuring that the incident system is planned, coordinated, and linked to the quality and risk management systems.

What is an incident?

General Incident:

Any time a person caused you harm, any time a person could have caused you harm, when you hurt someone else or when someone feels that you are going to hurt them

Reportable incident:

Death, serious injury, abuse, neglect, sexual misconduct and restrictive practices

How do we handle incidents?

Anyone to report an incident and an incident form to be completed with all related details

We will determine from the information provided, if the incident is classified as a reportable incident

The relevant officer will review the details of the incident (people, location, circumstances, outcome) and investigate (reasons, immediate and preventive actions)

Any information learned from incidents/accidents will be incorporated into our continuous improvement cycle to prevent the same incident/accident from recurring in the future.

We will ensures that the affected person is supported and assisted, help in accessing an advocate

We will review the affected  person’s health status to assist and support and assess the environment to ensure their safety and to prevent any recurrence

We will ensure their wellbeing and assisting in developing their confidence

We will use the information gained from an incident to amend or implement new practices by:

  • determine the cause of the incident
  • whether the incident was preventable
  • how the incident was managed and reviewed
  • determining any remedial action required to minimise future impacts and prevent a recurrence
  • identify why the incident occurred, e.g. environmental factors, participant health
  • training and implement new strategies

We will risk-assess all participants in conjunction with our policies and procedures

We will train during staff orientation and regular ongoing training sessions

We will consult with participants, and relevant stakeholders, to design specific risk control mechanisms to reduce risk to participants and their environment

Evaluate effectiveness through reviewing processes, support plans and reviews of policies and procedures. 

We will inform participants, or their advocate, of the outcomes of the incident

Collaborative practice will ensure the participant and their advocate are involved in the incident’s management and resolution

For reportable incidents, the officer will notify the NDIS commission within 24 hours of becoming aware of the incident.

The officer will review the information and contact the police is required