Incident Management
Our Objective
Ability Track will comply with the National Disability Insurance Scheme
(Incident Management and Reportable Incidents) Rules 2018.
It is our objective to maintain an incident management system that covers incidents that consist of acts, omissions, events or circumstances that:
We seek to:
minimise risk and prevent future incidents through the development of appropriate participant-centred plans, staff training, assessment and review
ensure that there is immediate management of an incident, accident or emergency and that each of these events is prioritised, managed and investigated appropriately
identify opportunities to improve participant support quality by ensuring that the incident system is planned, coordinated, and linked to the quality and risk management systems.
What is an incident?
How do we handle incidents?
Anyone to report an incident and an incident form to be completed with all related details
We will determine from the information provided, if the incident is classified as a reportable incident
The relevant officer will review the details of the incident (people, location, circumstances, outcome) and investigate (reasons, immediate and preventive actions)
Any information learned from incidents/accidents will be incorporated into our continuous improvement cycle to prevent the same incident/accident from recurring in the future.
We will ensures that the affected person is supported and assisted, help in accessing an advocate
We will review the affected person’s health status to assist and support and assess the environment to ensure their safety and to prevent any recurrence
We will ensure their wellbeing and assisting in developing their confidence
We will use the information gained from an incident to amend or implement new practices by:
- determine the cause of the incident
- whether the incident was preventable
- how the incident was managed and reviewed
- determining any remedial action required to minimise future impacts and prevent a recurrence
- identify why the incident occurred, e.g. environmental factors, participant health
- training and implement new strategies
We will risk-assess all participants in conjunction with our policies and procedures
We will train during staff orientation and regular ongoing training sessions
We will consult with participants, and relevant stakeholders, to design specific risk control mechanisms to reduce risk to participants and their environment
Evaluate effectiveness through reviewing processes, support plans and reviews of policies and procedures.
We will inform participants, or their advocate, of the outcomes of the incident
Collaborative practice will ensure the participant and their advocate are involved in the incident’s management and resolution
For reportable incidents, the officer will notify the NDIS commission within 24 hours of becoming aware of the incident.
The officer will review the information and contact the police is required