Feedbacks & Complaints

Feedbacks And Complaints

How do I make a feedback or complaint to Ability Track?

We really want to hear what you have to say; whether it’s to tell us you are not happy with the service you are getting, give us or how we can be better at what we do or you are happy with a service we did and like to inform us. There are many ways to make a complaint.

Feedbacks & Complaints

When you make a complaint we will…

Listen And Understand


Inform us about your worries and we will acknowledge your complaint.

Make A Formal Investigation


We will review the type of compliant, people involved, process and outcome expected.

Provide A Quick Resolution

Assess and Investigate

We will determine a resolution pathway, analyse and investigate the issue.

Inform And Resolve

Inform and Resolve

Let you know the updates, outcome and make sure you are supported.

If you are not comfortable to share about your complaint…

There are people who you can directly share with and may assess your needs:

  • NDIS Quality and Safeguards Commission on 1800 035 544
  • National Disability Insurance Scheme (NDIS) or
  • National Disability Insurance Agency (NDIA) on 1800 800 110