Feedbacks & Complaints
How do I make a feedback or complaint to Ability Track?
We really want to hear what you have to say; whether it’s to tell us you are not happy with the service you are getting, give us or how we can be better at what we do or you are happy with a service we did and like to inform us. There are many ways to make a complaint.
Feedbacks & Complaints
When you make a complaint we will…
Acknowledge
Inform us about your worries and we will acknowledge your complaint.
Review
We will review the type of compliant, people involved, process and outcome expected.
Assess and Investigate
We will determine a resolution pathway, analyse and investigate the issue.
Inform and Resolve
Let you know the updates, outcome and make sure you are supported.
If you are not comfortable to share about your complaint…
There are people who you can directly share with and may assess your needs:
- NDIS Quality and Safeguards Commission on 1800 035 544
- National Disability Insurance Scheme (NDIS) or feedback@ndis.gov.au
- National Disability Insurance Agency (NDIA) on 1800 800 110